MergeWorks Shipping, Returns, Damages Terms & Conditions

Freight Claims:

We are not responsible for damage that occurs in transit or in storage. The carrier signs for all goods received in good order from MergeWorks. It is the Customer’s responsibility to examine goods immediately upon receipt and file any claims with Company within 48 hours. Company will file freight claims for loss or damage if the following policy is followed:

  • All shipments should be inspected at the time of delivery and any damages (dented boxes, opened packages, missing packages, holes, etc.) should be noted on the BOL or Delivery Receipt before the driver leaves.
  • Digital photos should be taken of any suspected freight damage and forwarded to Company within 48 hours. Failure to do so negates our ability to file a claim with the carrier and therefore removes Company’s and carrier’s responsibility for any damages.
  • All shortages must be reported to Company within 14 days of delivery. Company is under no obligation to expedite replacement or missing product, nor will Company compensate or reimburse for re-delivery, re-install or any other labor charges.

Failure to follow these policies will result in claim responsibility shifting from Company to Customer.


Freight is prepaid and billed on all shipments unless special arrangements have been made otherwise and allows for normal ground transportation. Company reserves the right to determine the best way to ship any particular product. Company is not responsible for a) delays in shipment, b) delays caused by unavoidable accidents, strikes, riots, c) damage to or destruction of plant or part of plant essential to the production of materials covered by an order, or d) any act of God. No claim for loss or damage shall be allowed in consequence thereof.


Merchandise may not be returned without Company’s prior written consent. Authorized return merchandise is subject to a handling and restocking charge. All freight charges must be prepaid by Buyer on return shipments or they will not be accepted. Damaged materials and build to order items cannot be returned under any conditions.

Product Warranties

Company warrants that your new Product is free from defects in materials or workmanship, subject to the limitations, exclusions, and other provisions as detailed on Company Warranty. This warranty does not apply to products made with COM materials. Full warranty information is available upon request and on our website.

Incidental Damages

Company will not be responsible for expenses incurred by the Buyer for expedited shipments, the repair of damage caused by others, or for delay of any shipment. Deductions from invoice payments are not permitted unless authorized in advance in writing by Company. Under no circumstances will Company be responsible for incidental damages, repairs, labor or other costs incurred in removal, return or reinstallation of suspected defective Company product. Any loss, expense, or damage incurred in replacing any suspected defective product will be the responsibility of Buyer. The warranty of this product is limited to the replacement or repair of the Company product itself. Full warranty information is available upon request and on our website.